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How s0ng Handles Your Personal Data

At s0ng, we take the privacy of your account data seriously — this policy explains exactly what we collect, why we collect it, and how you can control…

Transparent Data PracticesIndia-Specific Account RightsUPI & Paytm Payment PrivacySecure Data RetentionClear Contact Channels

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What This Privacy Policy Covers

s0ng Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to personal data you provide when you create an account on s0ng, make deposits or withdrawals via UPI, Paytm or PhonePe, contact our support team, or browse our pages. We collect your name, contact details, device identifiers and transaction records to operate your

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account and meet obligations required by the jurisdictions in which we are permitted to serve you. Access to s0ng depends on local law and is available only where local law permits. We do not sell your personal data to third parties for marketing. Data shared with
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payment processors — including UPI, Paytm and PhonePe — is governed by those processors' own terms in addition to this policy. We retain account data for as long as your account is active and for any period required by applicable law thereafter.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact s0ng About Your Privacy Rights

If you have questions about how your data is handled, want to request a copy of your personal information, or need to report a privacy concern, our dedicated team is available around…

Email Privacy Request Send a written data request or privacy complaint to our privacy inbox. We aim to acknowledge your email within 24 hours and provide a full response within 7 working days of receiving it.

Live Chat Support Start a live chat from any page on s0ng to speak with a support agent about your data. Agents are available around the clock and can log a formal privacy request on your behalf immediately.

In-Account Help Centre Log in to your s0ng account and navigate to the Help Centre to submit a privacy ticket directly. This method ties your request to your account record, which speeds up identity verification and response time.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Privacy

Privacy at s0ng is not a checkbox — it is built into how we process payments, store account records and handle support conversations.

Encrypted Data Storage

All personal data — name, contact details, account credentials — is stored using industry-standard encryption. Access within our systems is limited to staff who need it to operate or secure your account.

Cookie Controls

We use cookies to keep your session active, remember your payment method preferences and analyse page performance. You can review and adjust cookie settings from the footer of any s0ng page at any time.

Payment Data Separation

UPI, Paytm and PhonePe payment details are processed directly by those payment providers. s0ng stores only a transaction reference and status — we never hold your full UPI ID or wallet credentials on our own servers.

Account Security Alerts

Any login from an unrecognised device triggers an alert to your registered email. If you receive an alert you did not expect, contact our live chat immediately and we will lock the session pending your verification.

Data Retention Schedule

Active account data is retained while your account remains open. If you close your account, we retain only the minimum data required by applicable law, then delete the rest on a fixed schedule documented in our internal data register.

Data Correction and Deletion

You have the right to request a copy of your personal data, correct inaccuracies, or ask us to delete data we no longer need to hold. Submit your request via email or live chat and we will process it within the timeframe required by local law.

Common Questions About Your Privacy on s0ng

Below are the questions we receive most often about how s0ng collects, stores and processes personal data. If your question is not covered here, our privacy team is reachable via live chat or email at any time.

We collect your name, date of birth, email address, mobile number and the country you access from. We also record device identifiers, IP address and session data to keep your account secure and comply with applicable law.

We share data only with payment processors such as UPI, Paytm and PhonePe, identity verification services, and regulatory bodies when required by law. We do not sell your personal data to advertisers or unrelated third parties under any circumstances.

Payment transactions through UPI, Paytm or PhonePe are handled directly by those processors. We store only a transaction reference number and status. Your actual payment credentials are never held on s0ng servers.

Yes. Submit a data access request via email or through the in-account Help Centre. We will verify your identity and send a structured copy of your personal data within the timeframe required by the applicable law in your jurisdiction.

Contact our privacy team by email or live chat with a deletion request. We will remove data we are no longer legally required to hold. Some records — such as transaction history — may be retained for the period required by applicable law before deletion.

We use cookies for session management, payment-method preferences and page analytics. A cookie preference panel is accessible from the footer of every s0ng page. You can accept, reject or customise non-essential cookies there at any time.

Reach our privacy team immediately via live chat or email. We will log your complaint, investigate and respond within 7 working days. If you remain unsatisfied, you may escalate to the relevant data protection authority in your jurisdiction.

How s0ng Handles Your Personal Data

Contact s0ng About Your Privacy Rights

Six Ways We Protect Your Account Privacy

Encrypted Data Storage

Cookie Controls

Payment Data Separation

Account Security Alerts

Data Retention Schedule

Data Correction and Deletion

Common Questions About Your Privacy on s0ng

01 What personal data does s0ng collect when I open an account?

02 Does s0ng share my data with third parties?

03 How does s0ng protect my UPI and Paytm transaction data?

04 Can I request a copy of all the data s0ng holds about me?

05 How do I ask s0ng to delete my personal data?

06 Does s0ng use cookies, and how can I manage them?

07 Who do I contact if I believe my privacy rights have been violated?

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