Reference

Terms & Conditions That Govern Your s0ng Account

Before you open an account on s0ng, read these terms carefully — they set out what you can expect from us, what we expect from you, and how…

Account EligibilityUPI & Paytm Deposit RulesWithdrawal ConditionsAccount Termination RightsGoverning Jurisdiction
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s0ng Terms & Conditions That Govern Your s0ng Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear or you believe your account has been handled incorrectly under these terms, you can reach our team through the channels below.

Email Support Send your terms-related query or formal dispute to our support address. Include your account ID and the clause number you are questioning so we can route it to the right team and respond accurately within one business day.
Live Chat Our live chat channel is available around the clock for quick clarifications on account eligibility, deposit rules under these terms, or withdrawal conditions. Chat agents can escalate to the compliance team for complex matters.
Help Centre The s0ng Help Centre holds a structured copy of these terms alongside annotated explanations of the most-queried clauses — covering UPI Deposit references, withdrawal timelines, and account suspension procedures — in plain language.
POLICY HANDLING STANDARDS

How s0ng Manages Your Data and Account Security

We handle your personal data, account credentials, and transaction records in line with the commitments set out in these terms and in our Privacy Policy.

Data Retention

We retain your account data — including transaction history for UPI, Paytm, and PhonePe deposits — for the period required by applicable law and as stated in these terms. You may request a copy of your retained data at any time via support.

Cookie Policy

s0ng.vip uses session and persistent cookies to keep your account logged in, remember your lobby preferences, and measure page performance. You can manage cookie settings in your browser without losing core account functionality.

Account Security

Your account is protected by password hashing and optional two-step verification. These terms require you to keep your credentials confidential; we will never ask for your password over email, chat, or phone under any circumstance.

Withdrawal Verification

Before we process a withdrawal, we verify that the destination UPI ID or bank account belongs to the registered account holder. This step protects you from misdirected funds and is a condition set out in these terms.

Requesting Changes

To update your registered name, mobile number, or linked payment method, contact support with valid identity proof. Changes are processed within 3 business days and confirmed to your registered email address once complete.

Who to Contact for Disputes

Formal disputes under these terms should be directed to our compliance team via the email channel. Quote your account ID and the specific clause you are disputing so we can assign the matter to the right handler without delay.

Common Questions About These Terms & Conditions

Below are the questions our account holders ask most often about what these terms mean for their accounts, their deposits, and their rights when something goes wrong. If your question is not covered here, live chat or email support can help you find the relevant clause.

These terms apply to every person who creates an account on s0ng.vip or accesses any service on the platform. Access depends on local law and is available only where local law in your region permits such activity.

We will notify you by email before any material change takes effect. Minor editorial corrections may be made without prior notice, but changes that affect your account rights, deposit rules, or withdrawal conditions always come with advance notification to your registered email.

If your account is suspended under these terms, your wallet balance is held in place and remains traceable. You may raise a dispute via email support, and if the suspension is lifted, your balance is restored in full as per our account-management policy.

Send a data-access request to our support email with your account ID and a brief description of the data you want. We aim to fulfil verified data requests within 10 business days in line with the retention policy outlined in these terms.

Yes. Withdrawals are subject to the verification step described in these terms, which confirms that the destination UPI ID or bank account matches the registered account holder. Withdrawals that fail this check are held pending clarification from you.

These terms are governed by the jurisdiction stated in the full legal text available on s0ng.vip. Where local law in your region differs, your statutory rights under that local law are not overridden by anything in these terms.

Contact our compliance team by email, quoting your account ID and the specific clause or decision you are disputing. We aim to acknowledge formal disputes within 2 business days and resolve them within 5 business days of receiving all required details.

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